Articles on: FAQ

What is "channel not found" error means?

Issue: The "Channel not found" error can happen when using channel names, especially with private channels or when the bot can't list all channels.

Solution: Use the Channel ID directly

The system supports channel IDs. You can use either:

The full Slack URL (e.g., https://syncx.slack.com/archives/xxx123456xxx)

Just the Channel ID (e.g., xxx123456xxx)

How to get the Channel ID:

Open the channel in Slack (web or desktop)
Look at the URL in your browser — it will look like:

[https://your-workspace].slack.com/archives/xxx123456xxx. The part after /archives/ (e.g., xxx123456xxx) is the Channel ID

Copy either:

The full URL: https://syncx.slack.com/archives/xxx123456xxx

Or just the ID: xxx123456xxx

Alternative method:

Right-click the channel name in Slack → "Copy link" → extract the ID from the URL

Using the Channel ID avoids name lookup issues and should work more reliably. Try using xxx123456xxx (or the full URL) in your export settings and let me know if you still encounter any issues.

Updated on: 20/11/2025

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