File Formatter for JSON & XML
To structure the data export, use the File Formatter for JSON and XML files.
To format the file, navigate to the set destination settings on the dashboard and select the format either JSON or XML. The File Formatter option will then be available. Refer to the help documentation for JSON and XML examples.
JSON example:
{
"header": { "dateCrePopularApp Privacy Policy
Exportible Privacy Policy
Exportible "the App” provides Exports Order to CSV "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account: We use Order API toPopularHow to Add Customer, Order, Variants, and Product Metafields Info?
To add customer, order, product, or variant metafields to your export, follow these steps:
Click Add Field and search for the appropriate Metafields field (Customer, Order, Product, or Product Variant Metafields).
Add the required Metafields field to your export.
Enter the Namespace and Key of the metafield in the provided fields.
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To add custom fields such as gift messages or delivery/pick-up information to an order, follow these steps:
Click Add Field and search by user-defined title.
Select the field, then open its Formatting & Properties page. If needed, use Advanced Formatting (Liquid syntax) to customize how the field is displayed.
![](https://storage.crisp.chat/users/heSome readersHow to export orders via fulfilment location / warehouse?
Here are the steps to export orders by warehouse location:
Add the "fulfillment location" field in the "Add Export Field" section.
After adding the field, go to the "Filter/Source Settings" page, then filter by column and enter the filter for the "Fulfillment Location Name" option to export only specific fulSome readersHow to enable schedule in export?
Select the desired source type. This step is mandatory cause it enables the Set schedule.
Select a connection first (e.g., Google Sheet) before setting the schedule.
Click on Set schedule.
Define your preferred export frequency.
Periodically –Automatically exports data at regular intervals based on the set Schedule InteSome readersHow to export orders by using Google Sheet?
In the syncX: Order Export App, create a new feed.
Choose the Google Sheet template and click Add.
Rename the feed Google Sheet orders using the pencil icon.
Click Edit settings.
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How to add Order Field(s)?
Add order fields via "Add export fields."
Select the order field to add.
Click "Save" to save changes.
How to Delete the Field(s)?
To remove unused fields, click "Delete field(s)" on the right.
**SeleFew readersHow can I export only one row for each order?
To export only one row per order, follow these steps:
After completing all the settings in the data file section.
Go to the Filter/Source Settings page > Advanced Setting Sorting and enable the "One Order per row" option to export only one row per order.Few readersBilling & Plans
syncX: Order Export offers flexible billing plans designed to grow with your business. Whether you’re just getting started or managing high-volume order exports, you can choose a plan that best fits your needs.
Flexible Pricing Options
Exportible follows a tiered pricing model, allowing you to upgrade as your store scales. Each plan unlocks additional featuresFew readersHow to Add Line Item VAT Tax Price?
To add multiple Line Item VAT Tax Prices, follow these steps:
Click the "Add Field" button and search for the "Line Item VAT Tax Price" field.
Add this field and proceed to the page where you can specify a custom name. You can modify the "VAT" name to the desired tax name and update the field name accordingly.
| For exFew readersBilling Charges and issue
The billing date on your invoice begins the day you subscribe to any syncX: Order Export plan.
Exportible fees are charged on the standard 30-day invoice cycle that begins when you start your subscription.
Exportible charges are pro-rata. So users would not lose the time in their current plan. And the limit will be raised according to the plan if they choose to upgrade their plan.Few readersFailed to upload file: service name too long
Reason:
If encounter the error Failed to upload file: service name too long, it means that the FTP host or URL is invalid.
Solution:
Please make sure that the FTP host or URL is valid and retry to export.
For the FTP connection method, please avoid ftp:// in the FTP host.
The FTP host has certain limits.Few readersHow to export orders by using Whatsapp?
In the syncX: Order Export App, create a new feed.
Choose the WhatsApp template and click Add.
You can rename the WhatsApp orders feed by clicking the pencil icon.
Click Edit settings.
Specify the Recipient, File Name, and File Name process. For the recipient, select the country code and enter the phone number.
![](httFew readersWhat is "channel not found" error means?
Issue: The "Channel not found" error can happen when using channel names, especially with private channels or when the bot can't list all channels.
Solution: Use the Channel ID directly
The system supports channel IDs. You can use either:
The full Slack URL (e.g., https://syncx.slack.com/archives/xxx123456xxx)
Just the Channel ID (e.g., xxx123456xxx)
How to get the Channel ID:
Open the channel in Slack (web or deskFew readersHow can I create different email body based on whether an order count exists?
You can find the email body section in the email edit settings.
Liquid mapping can generate email body, both with and without order details. Use the value below:
{% if orders.count > 0 %}
Here are the orders files. Please process the orders.
{% else %}
There are no orders to be process today
{% endif %}
This guide explains how to export orders imported from external apps (TikTok, eBay, Walmart, and Best Buy) or sales channels using the correct filter and schedule settings.
Shopify limitations prevent the Real-time: When order paid schedule from working for external orders imported by other apps. Please use a scheduled export for these orders instead.
Create a new export feed from your store.
Click Edit Settings, then apply a column filter in the order routing section to expoFew readersUnderstanding App Plan Upgrades and Downgrades
When you change your app subscription plan, Shopify automatically adjusts your billing using proration. This ensures you only pay for what you use and receive credits for any unused time.
How Plan Changes Work
When you switch plans (upgrade or downgrade):
Shopify cancels your current recurring app charge.
A new charge is created for the new plan.
You will be asked to approve the new subscription charge.
Depending on the app setup, the new charge may start immediately or at tFew readers
